Client Services Director

Client Services Director – Marketing Education Company – Canterbury
 
Are you an Exceptional Client Services Director looking for a New Opportunity?
 
DNA Recruit is working for a leading Marketing Education Company to find them an Exceptional Client Services Director. The company is dedicated to empowering its clients by assisting them in creating, launching, and scaling their courses and coaching programs. Their mission is to ensure client’s success, and every action they take is geared towards achieving this goal.
 
As a service-oriented organization, their growth is rooted in delivering outstanding results for their clients. They hold themselves to the highest standards, and every team member is expected to embody their values of excellence and professionalism.
 
YOUR ROLE
As the primary point of contact for their valued clients, you will represent the company and act as a conduit to their expertise and coaching team. Your mission is to guide clients through their process efficiently, ensuring they launch successfully and on schedule. The client’s success is their success.
 
YOUR RESPONSIBILITIES

• Oversee daily client interactions and ensure a top-notch experience.
• Lead a Client Team of 5 to 6 members, driving service quality and team efficiency.
• Manage client communications from onboarding to follow-ups.
• Schedule calls and coordinate meetings with coaches.
• Maintain client records and ensure all relevant information is accessible.
• Update the members’ area promptly with recordings, dates, and links.
• Record and report client satisfaction and feedback.
• Provide feedback to the Management Team and suggest improvements.

 
SKILLS & EXPERIENCE REQUIRED

• Proven experience in a client services or client success role, preferably in the education or coaching industry.
• Strong leadership skills with experience managing a team.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in using CRM systems and other client management tools.
• Detail-oriented with strong organizational skills.
• Ability to handle high-pressure situations and resolve conflicts.
• A proactive approach to problem-solving and process improvement.
• Experience in scheduling and coordinating meetings and events.

 
Salary: up to £70k
Job Reference: AW 11451
 
All applications are viewed and evaluated according to the role requirements. At DNA we aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful - best regards the DNA team.
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful.

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

• We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. 
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.