Frequently asked questions

Our most frequently asked questions are shown below.

| Membership | Registration

Membership Questions

• How do I contact membership customer services?

  Please call 020 8267 8121 or email customer.service@haymarket.com

• I am being asked for my membership number. How do I find it?

  This would have been sent to you at the beginning of your membership in your activation instructions. If you cannot locate it then please contact our customer service team: customer.service@haymarket.com

• Can I add another person to my membership?

  Yes - to upgrade your membership please contact Neil Johnston: neil.johnston@haymarket.com

• I am a member of Marketing Society. What should I do to gain access?

  This would have been sent to you at the beginning of your membership in your activation instructions. You can sign up here. You will need your Marketing Society membership number.

• What date is my Direct Debit payment?

  Please contact our customer service team customer.service@haymarket.com .Please make sure you provide your membership number when emailing.

• I have paid and activated, but am unable to access content. Why?

  Please contact the customer service team on 01604 828702 or email: customer.service@haymarket.com

• I am a member and used to be able to read articles, but the site is now blocking me. Why?

  The most likely reason for this is that your membership has expired. Call 020 8267 8121 or email customer.service@haymarket.com to check the status of your membership. Renew your membership here

• Can I cancel my membership at any time?

  Yes. You will be given a refund for the remainder of your membership term. All cancellation requests must be made in writing. Please contact customer.service@haymarket.com

• Can I share my membership with anyone else?

  No. If you have purchased an individual membership then this is for a single user only. To upgrade your membership package to include multiple users, please contact: Neil Johnston neil.johnston@haymarket.com , 020 8267 4232

• How quickly will I get online access?

  Within 24 hours - online access will start as soon as payment has been processed

• What is the difference between a registered user and a member?

  Registered users can only see limited stories and access limited areas. Members of Campaign will have full access to The Information and The Knowledge content depending on the subscription tier chosen and receive additional member benefits which you can view here

• What are my login details?

  Login details are sent when your order has been processed and activated. These will be your email address and a system generated password. You can active your online membership here . If you can't locate this email then please contact our customer service team: support@campaignlive.co.uk

Registration Questions

• My login details are not working... How do I get in?

  You can reset your password here . If you still unable to login please contact our customer services team by emailing support@campaignlive.co.uk

• Why can't I access certain content?

  Only members have full unrestricted access to all of the content that Campaign has to offer. View the different membership options and what they give you access to.

• What does free registration on Campaign give me?

  As a registered user on campaignlive.co.uk, you can:
  
  • Read up to 3 articles every 90 days
  • Sign up for free daily email bulletins
  • Comment on articles

• How do I sign up for email bulletins?

  If you are a registered user, you can manage your email bulletin preferences in My Account > Bulletin preferences. You will need to register first here

• How do I unsubscribe from your email bulletins?

  You can opt out on the unsubscribe button at the footer of each newsletter or you can email customer.service@haymarket.com

• What are cookies?

  A "cookie" is a small text file that is stored by your internet browser on your computer's hard drive. Using cookies prevents you from having to log in each time you visit the Campaign site. We do not use cookies to store sensitive information about you. Find out more about our privacy policy here

• I have forgotten my password. How do I find it?

  You can request a password reminder by clicking here , and then clicking on forgotten password.

If you require further support, please get in touch with our customer support team by emailing support@campaignlive.co.uk or calling 020 8267 8121. If you have a query regarding your current membership, or would like to become a member to Campaign , please call 01604 828702 or view our membership options online .